Refund policy

Returns and Exchanges

amelieviaene.com is committed to exchange or refund your order under certain conditions. You will be accompanied in this procedure.

The return costs are at your charge, with the same shipping provider as the one of the reception. 

Jewellery that has been personalised on request or made to measure, as well as rings that have been resized, cannot be exchanged or refunded.

You have 7 days after the reception of your purchase to notify amelieviaene.com of your wish to return or exchange your jewel. The use of the right of withdrawal must be notified by email to contact@amelieviaene.com . In case you need a longer delay, you can inform amelieviaene.com at the time of your order. She will study with you a personalized delay. 

Once your request is approved, items must be returned within 7 days. Please include all original items in your return package, including invoice, packaging, accessories, design(s). A secure carrier will come to your home to collect it.

Once your return package has been received, a return confirmation email will be sent to you after confirming the eligibility of the return or exchange.

The jewel must be in perfect condition and not have been worn, damaged or soiled. Amélie Viaene reserves the right to refuse any return in case of damage or other signs of use.